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TKT-0039
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SLA Breach — TKT-0039
Payment not reflecting — credits not added · SkillBridge Academy · Overdue since 02 Jun 2026
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| TKT-ID | Subject | Organisation | Priority | Status | SLA Due |
|---|---|---|---|---|---|
| TKT-0042 | Certificate not received by student | Acme University | High | Open | 04 Jun 2026, 10:00 |
| TKT-0041 | Batch upload CSV format error | TechCorp Training | Medium | In Progress | 05 Jun 2026, 14:00 |
| TKT-0040 | Verification portal shows wrong issuer name | EduFirst Institute | Medium | Open | 05 Jun 2026, 09:00 |
| TKT-0039 | Payment not reflecting — credits not added | SkillBridge Academy | Urgent | SLA Breached | 02 Jun 2026, 16:00 ⚠ |
| TKT-0038 | TOTP app showing invalid code | Acme University | Low | In Progress | 13 Jun 2026, 11:00 |
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TKT-0042
Certificate not received by student
Opened: 02 Jun 2026
SLA: 04 Jun 2026, 10:00
Message Thread
Jane Smith · Acme University
Student Priya Sharma completed the Data Science batch but did not receive the certificate email. Batch ID: batch_001. She has checked spam and all folders. Please investigate urgently.
02 Jun 2026, 10:00 AM
CS Agent (You)
Thank you for raising this. We are investigating the email delivery for batch_001. Our email logs show the message was dispatched — could you confirm if priya@example.com is the correct email? Will update shortly.
02 Jun 2026, 10:30 AM
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Customer Info
Org: Acme University
Contact: Jane Smith
Tier: Growth
KYC: Approved
Ticket resolved
TKT-2026-042 · Resolved on 4 Jun 2026 at 10:35
Certificate not appearing in wallet
Acme University · Opened 3 Jun 2026
Resolution note
The certificate was successfully reissued to the correct email address. Recipient confirmed receipt.
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